Privacy Policy

Last Updated: June 2026

At Made By Riley, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide our products and services, we may collect the following information:

Information You Provide

Contact Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Payment Information

Payments are processed securely through trusted third-party providers such as:

  • Shopify Payments
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay

We do not store your complete payment card information on our servers.

Account Information

If you create an account, we may store:

  • Login credentials
  • Order history
  • Saved preferences

Customer Communications

Information you provide through:

  • Contact forms
  • Email correspondence
  • Customer support requests
  • Product reviews and feedback

Information Collected Automatically

Device & Technical Information

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referral source
  • Pages viewed

Website Usage Information

We use tools such as:

  • Shopify Analytics
  • Google Analytics 4
  • Microsoft Clarity

to better understand visitor behavior and improve the customer experience.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember preferences
  • Improve site performance
  • Analyze traffic
  • Support advertising and remarketing efforts

Additional information can be found in Section 9 below.

2. How We Use Your Information

We use collected information to:

Process Orders

  • Verify payments
  • Fulfill purchases
  • Arrange shipping
  • Provide tracking updates

Customer Support

  • Respond to inquiries
  • Resolve issues
  • Manage returns and refunds

Improve Our Website

  • Analyze visitor behavior
  • Optimize user experience
  • Improve performance and functionality

Marketing & Advertising

With your consent, we may use information to:

  • Send promotional emails
  • Display personalized advertisements
  • Conduct remarketing campaigns through platforms such as Google, Meta, Pinterest, and TikTok

Fraud Prevention

We use information to:

  • Detect suspicious activity
  • Prevent fraudulent transactions
  • Protect our customers and business

Legal Compliance

To comply with applicable laws, regulations, and legal obligations.

3. Sharing Your Information

We do not sell your personal information.

We may share information only with trusted service providers necessary to operate our business.

Payment Providers

  • Shopify Payments
  • PayPal
  • Shop Pay
  • Other secure payment processors

Shipping Providers

To deliver your orders, information may be shared with:

  • USPS
  • UPS
  • FedEx
  • DHL
  • Other delivery partners

Technology & Service Providers

Including:

  • Shopify
  • Google Analytics
  • Microsoft Clarity
  • Meta Ads
  • Google Ads
  • TikTok Ads

Legal Requirements

We may disclose information when required by law or when necessary to:

  • Protect our legal rights
  • Prevent fraud
  • Respond to lawful requests

4. Data Storage & International Transfers

Your information may be processed and stored in the United States or other countries where our trusted service providers operate.

Whenever data is transferred internationally, we take reasonable measures to ensure appropriate safeguards are in place to protect your information.

5. Your Privacy Rights

Depending on your state of residence and applicable law, you may have rights regarding your personal information, including:

Right to Access

Request a copy of the information we hold about you.

Right to Correct

Request corrections to inaccurate information.

Right to Delete

Request deletion of your personal information, subject to legal obligations.

Right to Opt Out of Marketing

Unsubscribe from promotional communications at any time.

Right to Data Portability

Request your information in a commonly used electronic format where applicable.

Exercising Your Rights

To submit a privacy request, contact:

Email: support@madebyriley.com

We may request additional information to verify your identity before processing your request.

6. Data Retention & Security

Data Retention

We retain information only as long as reasonably necessary to:

  • Fulfill orders
  • Provide customer support
  • Meet legal obligations
  • Resolve disputes

Typical retention periods may include:

  • Order records: up to 7 years
  • Customer support records: as needed
  • Marketing preferences: until withdrawn

Security Measures

We use industry-standard security measures including:

  • SSL encryption
  • Secure payment processing
  • Access controls
  • Authentication systems
  • Regular platform updates

While no system is completely secure, we work diligently to protect your information.

7. Children's Privacy

Our website is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children under 18.

If we learn that such information has been collected, we will promptly delete it.

8. Policy Updates

We may update this Privacy Policy periodically.

When updates occur, we will:

  • Update the "Last Updated" date
  • Post the revised policy on this page

Continued use of our website after updates indicates acceptance of the revised policy.

9. Cookies & Tracking Technologies

What Are Cookies?

Cookies are small files stored on your device that help improve website functionality and user experience.

Essential Cookies

Required for:

  • Shopping cart functionality
  • Secure checkout
  • Account access

These cookies cannot be disabled through our website.

Analytics Cookies

Used to understand how visitors interact with our website through:

  • Google Analytics
  • Microsoft Clarity
  • Shopify Analytics

Advertising Cookies

Used for:

  • Personalized advertising
  • Retargeting campaigns
  • Marketing performance measurement

These cookies may be used only with your consent where required by law.

Managing Cookies

Most browsers allow you to:

  • Block cookies
  • Delete cookies
  • Adjust cookie preferences

Please note that disabling certain cookies may impact website functionality.

10. Third-Party Links

Our website may contain links to external websites, social media platforms, or third-party services.

We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies separately.

11. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

Made By Riley

Savannah, Georgia, United States

Email: support@madebyriley.com

Phone: +1 (912) 555-7284

Customer Support Hours (Eastern Time)

Monday – Friday: 9:00 AM – 6:00 PM

Saturday: 10:00 AM – 4:00 PM

Sunday: Closed

Response Time

We aim to respond to all inquiries within 24 hours.

For privacy-related requests, please include the subject line:

"Privacy Request"

when contacting us.

12. Your Consent

By using our website and purchasing from Made By Riley, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your information as described herein.

If you do not agree with this Privacy Policy, please discontinue use of our website and services.