Terms of Service

Last Updated: June 2026

Welcome to Made By Riley ("Website," "we," "us," or "our").

Made By Riley is an online boutique based in Savannah, Georgia, serving customers throughout the United States. By accessing or using our Website, placing an order, or interacting with our services, you agree to be bound by these Terms of Service ("Terms").

Please read these Terms carefully before using our Website.

1. General Terms

Acceptance of Terms

By accessing or using our Website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of the Website.

Eligibility

Our Website and services are intended for individuals who are at least 18 years old. By using this Website, you represent that you meet this requirement.

Agreement to Policies

By placing an order, creating an account, or using our Website, you agree to our:

  • Privacy Policy
  • Shipping Policy
  • Return & Refund Policy

as well as these Terms of Service.

2. Account Registration

Creating an account allows you to:

  • Save your information
  • Track orders
  • View order history
  • Enjoy a faster checkout experience

You are responsible for maintaining the confidentiality of your account credentials.

Account Responsibilities

You agree to:

  • Provide accurate information
  • Keep your password secure
  • Notify us immediately of unauthorized account activity
  • Accept responsibility for activities occurring under your account

Account Suspension

We reserve the right to suspend or terminate accounts involved in:

  • Fraudulent activity
  • Abuse of our services
  • Violations of these Terms
  • Any activity deemed harmful to our business or customers

3. Product Information & Pricing

We strive to ensure all product descriptions, photographs, sizing information, and pricing are accurate.

However, occasional errors may occur.

We reserve the right to:

  • Correct inaccuracies
  • Modify pricing
  • Update product information
  • Remove products from sale

without prior notice.

Pricing

  • All prices are listed in U.S. Dollars (USD).
  • Applicable sales tax may be added at checkout where required by law.
  • Shipping promotions are subject to change without notice.

Pricing Errors

If an item is listed at an incorrect price due to a technical error, we reserve the right to cancel affected orders and issue a full refund if payment has already been collected.

4. Orders & Payment

Placing an order does not guarantee acceptance.

We reserve the right to refuse, limit, or cancel orders for reasons including:

  • Product availability
  • Pricing errors
  • Suspected fraud
  • Payment issues
  • Inaccurate customer information

Payment Methods

We accept major payment methods including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay

and other secure payment options offered at checkout.

Order Confirmation

After placing an order, you'll receive an order confirmation email.

Acceptance of your order occurs when your shipment is dispatched and a shipping confirmation email is sent.

5. Shipping & Delivery

Orders are shipped throughout the United States.

Processing Time

Orders are typically processed within 1–2 business days.

Estimated Delivery

Most orders arrive within 5–10 business days after shipment.

Delivery estimates are not guaranteed and may be affected by:

  • Carrier delays
  • Weather conditions
  • Peak shopping seasons
  • Other factors outside our control

Delivery Information

Customers are responsible for providing accurate shipping information.

We are not responsible for delays or losses resulting from incorrect addresses submitted during checkout.

For complete details, please review our Shipping Policy.

6. Returns & Refunds

We offer a 30-day return policy on eligible items.

Returned items must:

  • Be unused
  • Be unworn
  • Include original tags
  • Be returned in original packaging

Certain items may not qualify for return.

Please review our Return & Refund Policy for complete details.

7. Privacy

Your privacy is important to us.

Information collected through our Website is handled in accordance with our Privacy Policy.

We do not sell customer personal information to third parties.

For more information regarding data collection, usage, and protection, please review our Privacy Policy.

8. Intellectual Property

All content on this Website, including but not limited to:

  • Logos
  • Branding
  • Images
  • Product photography
  • Graphics
  • Text
  • Designs
  • Videos
  • Website elements

is the property of Made By Riley or its licensors and is protected by applicable intellectual property laws.

Restrictions

You may not:

  • Copy
  • Reproduce
  • Republish
  • Modify
  • Distribute
  • Sell

any Website content without prior written permission.

9. Prohibited Uses

You agree not to use the Website:

  • For unlawful purposes
  • To violate regulations or laws
  • To transmit malicious software
  • To interfere with Website functionality
  • To access restricted areas without authorization
  • To commit fraud
  • To abuse promotions, refunds, or chargebacks
  • To impersonate another person or entity

Violations may result in account termination and legal action.

10. Limitation of Liability

To the fullest extent permitted by law:

Made By Riley shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Website use
  • Product purchases
  • Delivery delays
  • Service interruptions

Maximum Liability

Our maximum liability for any claim shall not exceed the amount paid for the order giving rise to the claim.

Products and services are provided "as available" and "as is" unless otherwise required by law.

11. Force Majeure

We shall not be held responsible for delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters
  • Severe weather
  • Government actions
  • Supply chain disruptions
  • Labor disputes
  • Public health emergencies
  • Technology failures
  • Carrier interruptions

Our obligations will be suspended for the duration of such events.

12. Dispute Resolution

Informal Resolution

If you experience an issue, please contact us first so we can attempt to resolve the matter amicably.

Email: support@madebyriley.com

Governing Law

These Terms shall be governed by and interpreted under the laws of the State of Georgia and the applicable laws of the United States.

Any disputes shall be resolved in the courts located within the State of Georgia.

13. Severability

If any provision of these Terms is determined to be unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

14. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and Made By Riley regarding your use of our Website.

15. Changes to These Terms

We reserve the right to update these Terms at any time.

Changes become effective immediately upon posting to this page.

Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

We encourage you to review this page periodically.

16. Contact Information

If you have any questions regarding these Terms, please contact us.

Made By Riley

Savannah, Georgia, United States

Email: support@madebyriley.com

Phone: +1 (912) 555-7284

Customer Support Hours (Eastern Time)

Monday – Friday: 9:00 AM – 6:00 PM

Saturday: 10:00 AM – 4:00 PM

Sunday: Closed

Response Time

We aim to respond to all inquiries within 24 hours.

By using our Website and placing an order, you acknowledge that you have read, understood, and agree to these Terms of Service.